Customer Service Policy

Customer Service Policy

This Customer Service Policy outlines the service standards available for shoppers on opibeautyus.shop.

Service Scope

Our customer service team provides assistance for product questions, order status checks, shipping enquiries, return and refund applications, website function issues and general shopping guidance.

How to Reach Support

The primary channel for customer support is email. Please send your request to support@opibeautyus.shop. To speed up handling, attach your order number and relevant screenshots or photos when contacting us.

Service Response

Our support team works to review incoming emails and provide replies promptly during working hours. Complex enquiries involving returns, damaged parcels or order disputes may require extra time for full investigation.

Product Consultation

If you need help choosing nail polishes, gel nail supplies or nail art tools, our team can share basic product descriptions and usage tips. We cannot give professional medical advice for nail health conditions.

Feedback & Suggestions

We welcome all customer feedback about products, website experience and service quality. Your comments help us continuously improve the ecommerce experience at opibeautyus.shop.